Privacy Policy

Who We Are

J Wong Creations is a sole trader business based in the United Kingdom. For the purposes of UK GDPR, J Wong Creations is the data controller responsible for the personal information collected through this website and our client services. This policy explains how we handle personal data collected through this website and through our client work. We are based in the United Kingdom, operating globally. Some of the service providers we use may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

If you have any questions about this policy, contact us at janey@jwongcreations.com.

Information We Collect

Contact details you provide voluntarily, such as your name, email address, company name, and any information you include in enquiry forms, newsletter sign-ups, or booking requests.

Booking and payment information processed through our scheduling and payment providers. We do not store card details ourselves.

Technical and usage information such as browser type, device, approximate location, and pages visited, collected automatically to help us understand how the site is used.

How We Use Your Information

To respond to enquiries, deliver the services you have booked, and communicate about your project.

To send newsletters and marketing updates where you have opted in. You can unsubscribe at any time using the link in any email.

To improve the website, our services, and the content we publish.

To meet legal, accounting, and regulatory obligations.

Legal Basis for Processing

We process personal data on the basis of your consent (for marketing), the performance of a contract (for client work), our legitimate interests (for site improvement and business administration), and legal obligation where applicable.

Sharing Your Information

We never sell your personal data. We share it only with trusted service providers who help us operate our business, including Google Analytics, Calendly, Stripe, Mailchimp, Google Workspace, and our website hosting provider, and only to the extent necessary to deliver our services.

We may disclose information where required by law or to protect our legal rights.

Cookies and Analytics

This website uses cookies and similar technologies to improve functionality, analyse website traffic, and understand how visitors use the site. Where required, we will ask for your consent before placing non-essential cookies. Analytics data is collected in an anonymised and aggregated form wherever possible to help us understand how visitors use the website and improve the experience over time. You can control cookies through your browser settings, although disabling them may affect some website functionality.

Data Retention

We keep personal data only as long as necessary for the purposes described above, or as required for legal and accounting reasons. Marketing contacts are retained until you unsubscribe.

Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to request data portability. You may also withdraw consent for marketing at any time.

To exercise any of these rights, email janey@jwongcreations.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date below.