Terms & Conditions

About These Terms

These Terms and Conditions govern your use of this website and any services you book from J Wong Creations, a sole trader business based in the United Kingdom. By using this website or booking a service, you agree to these terms.

These Terms and Conditions apply unless a separate written agreement has been entered into. Where an individual consultancy agreement, statement of work, or master services agreement has been signed, that agreement will take precedence where any inconsistency arises.

If you have any questions about these terms, contact us at janey@jwongcreations.com.

Definitions

“Client” means the individual or organisation purchasing services from J Wong Creations.

“Services” means any consultancy, strategy, implementation, training, content creation, workshops, or other work provided by J Wong Creations.

“Written notice” includes communication sent by email to the contact details provided by either party, unless otherwise agreed in writing.

Services

We provide social media strategy consultancy services, including strategy roadmaps, implementation intensives, content creation, consultancy, workshops, training, and related marketing services. The specific scope, deliverables, and timings of your service are confirmed in writing before work begins. Many of our services build on one another. Larger implementation projects begin with a Social Strategy Roadmap unless otherwise agreed in writing.

Recommendations we provide are strategic in nature. While our advice is based on data, testing, and experience, we cannot guarantee specific commercial results, follower growth, or platform performance.

Bookings and Payment

All prices are quoted in GBP. Payment is taken through our payment provider at the point of booking unless otherwise agreed in writing.

Where a service credits the cost of a previous purchase against a later package, that credit applies only as described on this website at the time of purchase.

Cancellations and Rescheduling

Booked sessions may be rescheduled where reasonable notice is given, usually at least 48 hours before the scheduled time. Sessions cancelled at short notice, or missed without notice, may not be refundable.

Where work has already begun on a deliverable, refunds are considered on a pro-rata basis at our discretion.

Termination

Either party may end an engagement by giving written notice in accordance with any agreed contract. Where no separate agreement exists, either party may terminate the engagement on reasonable written notice. We also reserve the right to terminate an engagement immediately where abusive behaviour, unlawful activity, or repeated failure to provide information prevents us from delivering the agreed services.

Your Responsibilities

To deliver our services we rely on you providing accurate information, timely access to any accounts or analytics needed, and prompt feedback at agreed review points.

You confirm that you have the right to share any brand assets, content, imagery, or account access you provide to us, and that doing so does not breach the rights of any third party.

Where approvals are required, you are responsible for ensuring the appropriate stakeholders review and approve deliverables before publication.

Client Delays

Where project progress is delayed because required information, approvals, or feedback are not provided within a reasonable time, delivery dates and project timelines may be adjusted accordingly.

Data Processing Agreements (DPAs)

Where we handle personal data on your behalf — for example accessing your social media accounts, analytics dashboards, audience insights, customer lists, or content assets containing personal information — you are the data controller and J Wong Creations acts as your data processor under UK GDPR.

In that role we commit to: processing personal data only on your documented instructions; ensuring anyone authorised to process the data is bound by a duty of confidentiality; applying appropriate technical and organisational security measures; assisting you with data subject requests and security incidents where reasonably possible; and deleting or returning personal data at the end of our engagement unless we are required by law to retain it.

We may engage sub-processors to help deliver our services. This includes assistants, contractors, and freelancers working under our direction, as well as software providers such as scheduling, analytics, email, storage, and payment platforms. Any assistant or contractor who works with your data does so under a written agreement with us that imposes confidentiality obligations and data protection duties equivalent to those set out in these terms, and we remain responsible to you for their work.

We will inform you of any material change to the sub-processors handling your personal data, and you may raise reasonable objections. Where you require a standalone Data Processing Agreement in your own template, we are happy to review and sign one.

Personal data may be processed outside the United Kingdom where our service providers operate internationally. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement, including strategy documents, performance data, pricing, and commercial plans. This obligation continues after the engagement ends.

Intellectual Property

Once payment has been received in full, you receive final ownership of the bespoke deliverables created specifically for you, such as your strategy roadmap or content breakdown.

We retain ownership of our underlying frameworks, templates, methodologies, and any pre-existing materials used to produce those deliverables. We may reference our work in portfolio, case study, or marketing materials using publicly available information unless you ask us in writing not to, or unless confidentiality obligations prevent us from doing so.

Website Use

Unless otherwise stated, all content on this website, including text, photography, graphics, branding, and downloadable resources, belongs to J Wong Creations and may not be copied, reproduced, or redistributed without written permission.

You agree not to misuse this website or attempt to interfere with its operation or security.

Nothing on this website constitutes legal, financial, or professional advice, and information is provided for general guidance only.

Independent Contractor

Nothing in these Terms creates an employment relationship, partnership, or joint venture between the parties. J Wong Creations provides services as an independent consultancy and may work as an embedded or fractional extension of a client's marketing team without becoming an employee of that client.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above, and to the fullest extent permitted by law, our total liability arising from a service is limited to the fees paid for that service. We are not liable for indirect or consequential losses, including lost profits, lost revenue, or loss of business opportunity.

Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond their reasonable control, including natural disasters, government restrictions, internet outages, illness, war, or failures of third-party providers.

Third-Party Platforms

Our services rely on third-party platforms such as social networks, analytics tools, AI platforms, and scheduling software. We are not responsible for changes to their algorithms, policies, availability, pricing, or functionality, nor for any impact those changes may have on recommendations or results.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with a revised date below, and the terms in force at the time of your booking apply to that booking.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.